First of all, confirm that you have a valid license key associated.
If not, you can get a license key by purchasing a subscription plan directly from the extension inside the Plans tab.
Remember that the extension needs you to have a tab with instagram.com opened and the switch turned On in your dashboard.
If:
- You have a valid license key
- You have accounts on ‘Pending to follow‘
- It has passed 15 minutes after you turned the switch to On and it hasn’t followed any account.
Please, do this:
- Switch the extension to Off.
- Close the tab that has Instagram.com opened.
- Open a new tab and go to Instagram.com.
- Open the extension and switch it to On.
If this process doesn’t solve the issue, please try this:
- Open the extension and switch it to Off.
- Change the Scan Account.
- Open the extension and switch it to On.
If the error persists, please do this:
- Open the extension and switch it to Off.
- Change the Scan Account.
- Open the extension and switch it to On.
- Record a screencast (you can use Screencastify or Loom)
- Send us the screencast via our live chat